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Before logging your call

There are a number of things you can do first:

  1. Consult your school ICT Technician, SLP Administrator, SLP Administrator or SIMS Administrator as appropriate, as they may be able to resolve your query in the first instance.
  2. Consult our Support Guidance to make sure you have read and followed any advice or guidance.


When you do log a help desk call

There are several things you can do to help us investigate your query in more detail which may lead to a faster resolution. In order to do this, we need you to be as specific as possible, so please include the following information:

  1. The date and time when you were using SLP and the problem occured.
  2. The URL (that is, the web address) of the web page on which the problem occured. We need to be able to go to the same page in order to investigate the problem.
  3. If the problem relates to a specific document (for example, a Microsoft Word document) please provide us with the full Title of the document as well as the link to the folder in which it is stored.
  4. If you are logging a call on behalf of a colleague or colleague(s), please ensure you supply the full name(s) and email(s) of the relevant colleague(s).

By providing us with the above information in your initial call, this will save time we need to investigate your query.


 Logging your call

All requests for training, development, help and advice for SLP must be logged FAO: SLP Support, via the SWO Service Desk...

Tel: 01823 355090